Basundhara, Kathmandu,

+977-1-4388014, 9841851923

Total Quality Management

In order to maintain the highest standard and meet each individual client expectations, D.N. Security has implemented Total Quality Management (TQM).

We know the importance of improving our task and processes. Over time a proven method can become obsolete. As result, we are always looking for better ways to conduct our daily duties. In order to apply TQM, we evaluate each post quarterly based on the following review process:

  • Identifying client expectations
  • translating client expectations

into post orders

  • Establishing performance standards    
  • Feedback to the client

24/7 Access

All clients have access to our management 24-hours a day. We have 24-hours supervision. Our security supervisors meets with clients and employees as necessary to ensure client and employee satisfaction. The supervisor checks the posts and the security officers randomly at your location.

It’s the goal of D.N.  Security to provide a level of security service that exceeds its client’s expectations. D.N.  Total Quality Management is designed to ensure the highest level of performance and client satisfaction.

Total Quality Management is a continual process that includes comprehensive security programs customized for each client, regular quality evaluations and client feedback. TQM measures such as security inspections, on-going training and emergency response drills ensure that security officers are meeting the high-level service expectations set by D.N. Security. Our comprehensive Total Quality Management program allows our clients to enjoy peace of mind.